REFUND & EXCHANGE

At Masmera, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your product, we offer a hassle-free refund and exchange policy to make your shopping experience worry-free.

7-Day Refund Policy

  • Eligibility: You may request a refund within 7 days of receiving your product.

  • Conditions: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

  • Refund Process: Contact our customer support team within the stipulated 7-day period to initiate the refund process. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

15-Day Exchange Policy

  • Eligibility: You may request an exchange within 15 days of receiving your product.

  • Conditions: The item for exchange must be unused, in its original packaging, and in the same condition as you received it.

  • Exchange Process: To request an exchange, please contact our customer support team within the 15-day period. Once your exchange request is approved, you will be provided with instructions on how to return the item. Upon receipt and inspection of the returned item, we will process the exchange and ship the new product to you.

Exceptions and Notes

  • Certain products may have specific terms or exceptions to this policy due to their nature or customization. Please refer to the product description or contact our support team for more information.

  • Shipping fees for returns and exchanges may vary and could be the responsibility of the customer unless the return or exchange is due to an error on our part.

  • Our refund and exchange policy do not affect your statutory rights.

Contact Us

If you have any questions or need assistance regarding our refund and exchange policy, please don't hesitate to reach out to our customer support team. We're here to help!